Returns & Exchanges
- What to Do with Extra Fit Kits or Shoe Bags
- What is your returns policy?
- What is your Sale return policy?
- How do I arrange a return?
- How do I arrange an exchange?
- What is your 'On-Loan' (exchange) Service and how does it work?
- I've received my On Loan shoes - what do I do now?
- How long do I have to return or exchange my shoes?
- What if I need to return outside of the returns period?
- Do you cover return postage?
- How do I get a refund?
- I've lodged my return in the portal, but have not received my return label!
- When will my return be processed?
- Can I return an item given to me as a gift?
- I think my shoes are faulty/damaged, what do I do?
- Customer Guarantees
- Third party purchases