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  3. Order & Account

Order & Account

  • Why are some items not available on the international website?
  • How do I see my loyalty status?
  • How do I reset my password?
  • How do I view my order history?
  • How do I log into my account?
  • How do I create a customer account?
  • I have received an incorrect item in my order
  • I only received part of my order
  • I've ordered the wrong size/style, how do I update my order?
  • My order has been returned to sender
  • I think my order has been lost
  • How do I update my account details?
  • What does pre-order mean?
  • The shoes I ordered don't fit
  • I can’t see the VIP prices
  • How do I cancel my order?

We're here to help.

Chat with us live

Chat with our team any day of the week.
Available 10am-5pm
Monday 8th June 10am-4pm

Phone

Prefer to call? We're available from:
8am-5pm

Ph. +613 9509 5771

Email

Fill out the relevant form and we'll get back to you via email.

Submit a request

Virtual Fittings

Want to chat about the fit of your shoes but can't come in-store? Schedule a time that suits you.
Available 9:30am-4:30pm

Book a Virtual Fitting

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We acknowledge and honour First Nations peoples throughout Australia and recognise their continuing connection to land, waters and culture. We pay respect to Elders past and present as custodians of this land.

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