From expert fit advice to instant exchanges, we’ll never leave you in a shoe you don't love.
Before you return, try what’s worked for thousands
Our fitting accessories or a free instant exchange is often all it takes to find your perfect fit.
Start with a fit check
Too tight or too loose? Try our clever fitting tips, or chat with an expert.
Try another size or style
Try first. Return later. Our instant exchange service lets you try up to 2 shoes before sending back your order.
Still not right?
Still not the one? It happens. We’re here to make things as easy as possible.
We're not here to hold you up, we're here to help you get it right. Chat with us to make an exchange or refund.
Make a Return or Exchange
In Australia or New Zealand? Make your return or exchange in-store or be measured by one of our Fitting Experts.
Find a Store
Whether it’s a snugger feel or a bit more space, we’ve got a solution for you.
Not sure which fitting accessory is right for you?
If your shoes come with a Fit Kit and feel too roomy, place the forefoot padding underneath the footbed. Not enough space? Swap the standard footbed for the thin footbeds to create more room.
Have a few ouchy areas? Try sticking our Magic Gel Spots to any areas of the shoe that are rubbing to speed up the wearing in process.
Heels feel roomy? We promise after a long day or night, you'll thank us for the extra wriggle room. The leather will soften and mould to your foot, and any of that initial gaping will vanish. If you still feel like there's too much space, these removable inserts will do the trick.